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Original Research
Online Published: 05 Jun 2022
 


The satisfaction of patients from outpatient medical care during the COVID-19 pandemic

Ralitsa Zlatanova Zlatanova-Velikova, Boyanka Semova, Daniela Vasileva.


Abstract
The COVID-19 pandemic and the changes in patients’ healthcare, which arose from it, necessitate studying patient satisfaction regarding medical care. This article aims to present and analyse patients' opinions about general practitioners and outpatient specialists in the conditions of the COVID-19 pandemic. To do so, we have distributed a questionnaire survey among 2720 patients who visited a general practitioner and 1032 patients who visited a dermatology specialist in Specialized Outpatient Care (SOC) in the city of Sofia during the period 01.10.2020 – 31.03.2021. The respondents were asked about their opinion on the work of the doctor they visited (the physical exam and the medical treatment prescribed), how long they waited before they were admitted to the doctor’s office, and how they would evaluate the medical care they received. The study results show that 87.4% of patients who visited a GP and 89.4% of respondents who visited a dermatologist are satisfied with the doctors they visited different degrees, even though they tend to lose much time waiting before the doctor’s office. 71.5% of respondents who visited a GP and 71.3% who visited a dermatologist evaluated their medical care as “excellent” or “very good”.

Key words: satisfaction, outpatient care, patient


 
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How to Cite this Article
Pubmed Style

Zlatanova-Velikova RZ, Semova B, Vasileva D. The satisfaction of patients from outpatient medical care during the COVID-19 pandemic. Int J Med Rev Case Rep. 2022; 6(9): 15-18. doi:10.5455/IJMRCR.172-1647335315

Web Style

Zlatanova-Velikova RZ, Semova B, Vasileva D. The satisfaction of patients from outpatient medical care during the COVID-19 pandemic. https://www.mdpub.net/?mno=102055 [Access: October 13, 2024]. doi:10.5455/IJMRCR.172-1647335315

AMA (American Medical Association) Style

Zlatanova-Velikova RZ, Semova B, Vasileva D. The satisfaction of patients from outpatient medical care during the COVID-19 pandemic. Int J Med Rev Case Rep. 2022; 6(9): 15-18. doi:10.5455/IJMRCR.172-1647335315


Vancouver/ICMJE Style

Zlatanova-Velikova RZ, Semova B, Vasileva D. The satisfaction of patients from outpatient medical care during the COVID-19 pandemic. Int J Med Rev Case Rep. (2022), [cited October 13, 2024]; 6(9): 15-18. doi:10.5455/IJMRCR.172-1647335315


Harvard Style

Zlatanova-Velikova, R. Z., Semova, . B. & Vasileva, . D. (2022) The satisfaction of patients from outpatient medical care during the COVID-19 pandemic. Int J Med Rev Case Rep, 6 (9), 15-18. doi:10.5455/IJMRCR.172-1647335315


Turabian Style

Zlatanova-Velikova, Ralitsa Zlatanova, Boyanka Semova, and Daniela Vasileva. 2022. The satisfaction of patients from outpatient medical care during the COVID-19 pandemic. International Journal of Medical Reviews and Case Reports, 6 (9), 15-18. doi:10.5455/IJMRCR.172-1647335315


Chicago Style

Zlatanova-Velikova, Ralitsa Zlatanova, Boyanka Semova, and Daniela Vasileva. "The satisfaction of patients from outpatient medical care during the COVID-19 pandemic." International Journal of Medical Reviews and Case Reports 6 (2022), 15-18. doi:10.5455/IJMRCR.172-1647335315


MLA (The Modern Language Association) Style

Zlatanova-Velikova, Ralitsa Zlatanova, Boyanka Semova, and Daniela Vasileva. "The satisfaction of patients from outpatient medical care during the COVID-19 pandemic." International Journal of Medical Reviews and Case Reports 6.9 (2022), 15-18. Print. doi:10.5455/IJMRCR.172-1647335315


APA (American Psychological Association) Style

Zlatanova-Velikova, R. Z., Semova, . B. & Vasileva, . D. (2022) The satisfaction of patients from outpatient medical care during the COVID-19 pandemic. International Journal of Medical Reviews and Case Reports, 6 (9), 15-18. doi:10.5455/IJMRCR.172-1647335315


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